Policies and Forms

Dog Trainer Academy (NSTI) Policies

This section contains the official policies and procedures of the National Skills Training Institute (Dog Trainer Academy). These policies outline how NSTI operates as a Registered Training Organisation (RTO #41462) and ensure that all training and assessment services are delivered to the highest national standards. They are designed to guide students, trainers, and staff in understanding their rights and responsibilities throughout the learning journey, including how issues such as assessment, enrolment, conduct, complaints, and student support are managed.

Each policy reflects NSTI’s commitment to transparency, fairness, and quality education in accordance with the Standards for RTOs 2025. These new standards focus on student-centred training, equitable access to learning, and continuous improvement across all areas of operation. By aligning with these national requirements, NSTI ensures that its policies support a safe, inclusive, and compliant learning environment where every student has the opportunity to achieve successful outcomes.

Students are encouraged to familiarise themselves with these policies and refer to them when needed. Understanding these documents helps ensure that all learners are informed, supported, and confident in how NSTI manages its responsibilities under the Australian Vocational Education and Training (VET) framework.

The Student Handbook is your complete guide to studying with the National Skills Training Institute (Dog Trainer Academy). It explains your rights and responsibilities as a student, the standards of conduct expected throughout your training, and NSTI’s commitment to delivering quality, compliant, and inclusive education. Inside, you’ll find information about assessment requirements, attendance expectations, appeals and complaints processes, workplace health and safety, privacy, and academic integrity. The handbook also outlines what support services are available to you, ensuring that you know how to access help whenever needed. It is an essential reference for understanding how your course operates and how NSTI maintains a positive, fair, and professional learning environment.

The following policies outline the commitment of the National Skills Training Institute (Dog Trainer Academy) to providing high-quality, equitable, and responsive support services for all students. These policies ensure that every learner receives appropriate academic, wellbeing, and administrative assistance throughout their training journey. Each policy has been developed in alignment with the Standards for RTOs 2025, which emphasise student-centred learning, continuous improvement, and compliance with national vocational education and training requirements. Together, these policies form the foundation of NSTI’s approach to supporting student success, promoting accessibility, and maintaining the integrity and quality of all training and assessment activities.

Student Support Services Policy

The Student Support Services Policy at the National Skills Training Institute (Dog Trainer Academy) ensures that every student has equitable access to academic, personal, and wellbeing support throughout their training journey. This policy outlines how NSTI identifies individual learning needs through pre-training reviews and LLND assessments and provides tailored assistance to help each student achieve successful learning outcomes. Students are given clear information on how and when they can access trainers, assessors, and support officers, with all queries responded to promptly and professionally. Support may include study skills development, literacy or numeracy assistance, flexible delivery arrangements, or wellbeing referrals where needed. In alignment with Outcome Standard 2.3 of the Standards for RTOs 2025, this policy reinforces NSTI’s commitment to creating an inclusive, supportive, and responsive learning environment that promotes student progression, confidence, and success

Disability Support and Adjustments Policy

The Disability Support and Adjustments Policy at the National Skills Training Institute (Dog Trainer Academy) ensures that all students with a disability have equitable access to training and assessment through appropriate, fair, and timely reasonable adjustments. The policy encourages students to voluntarily disclose any disability or support needs during the enrolment or pre-training review process so that suitable accommodations can be arranged confidentially. Adjustments may include modified assessment methods, additional time, or the use of assistive technologies—always implemented without compromising training package or regulatory requirements. All adjustments are approved and documented by the Compliance Manager to maintain integrity and consistency across all courses. In alignment with Outcome Standard 2.4 of the Standards for RTOs 2025, this policy demonstrates NSTI’s commitment to inclusivity, accessibility, and equal opportunity in vocational education and training

Diversity, Inclusion and Wellbeing Policy

The Diversity, Inclusion and Wellbeing Policy at the National Skills Training Institute (Dog Trainer Academy) ensures that all students are provided with a safe, inclusive, and culturally respectful learning environment that promotes equity, belonging, and overall wellbeing. This policy recognises and values the diversity of NSTI’s student community, including learners from different cultural, linguistic, and socioeconomic backgrounds, and specifically supports the participation and cultural safety of First Nations students. It outlines NSTI’s commitment to identifying wellbeing needs across its student cohort and providing timely access to appropriate support and referral services. Through staff training, inclusive delivery practices, and open communication, NSTI fosters a culture of respect and accessibility for every learner. In alignment with Outcome Standards 2.5 and 2.6 of the Standards for RTOs 2025, this policy reinforces the institute’s dedication to upholding fairness, cultural competence, and student wellbeing across all aspects of its operations

Discrimination and Harassment Policy

The Discrimination and Harassment Policy at the National Skills Training Institute (Dog Trainer Academy) demonstrates the organisation’s commitment to maintaining a safe, respectful, and inclusive learning and working environment for all students, staff, and stakeholders. NSTI has a zero-tolerance approach to any form of discrimination, harassment, bullying, or vilification and ensures that every learner is treated with dignity, fairness, and equality. The policy provides clear procedures for reporting, managing, and preventing inappropriate behaviour while safeguarding confidentiality and ensuring timely resolution. It reinforces NSTI’s responsibility to provide equitable access to education, including culturally appropriate practices for First Nations learners and reasonable adjustments for students with disability. In alignment with Outcome Standards 2.1, 2.4, and 2.5 of the Standards for RTOs 2025, this policy upholds the principles of respect, cultural safety, and equal opportunity across all NSTI training and assessment environments

The following policies form the academic governance framework of the National Skills Training Institute (Dog Trainer Academy) and guide the delivery, recognition, and integrity of all training and assessment activities. These policies ensure that every student’s learning experience is fair, transparent, and compliant with the Standards for RTOs 2025. They include the Credit Transfer Policy, which recognises previously completed qualifications; the Recognition of Prior Learning (RPL) Policy, which acknowledges existing skills and experience; and the Student Pre-Enrolment Policy, which ensures students are informed and supported before commencing study. Together, these and other academic policies uphold NSTI’s commitment to quality education, equitable access, and continuous improvement across all nationally recognised training programs.

Credit Transfer Policy

The Credit Transfer Policy at the National Skills Training Institute (Dog Trainer Academy) ensures that students who have previously completed equivalent nationally recognised training can receive formal recognition for those achievements without unnecessary duplication of study. This policy upholds fairness, transparency, and consistency by requiring all credit transfer decisions to be based on verified AQF certification documentation or authenticated transcripts obtained through the USI system. It guarantees that applications are processed promptly, recorded accurately, and reflected in each student’s training plan. Aligned with Outcome Standard 1.7 of the Standards for RTOs 2025, this policy supports quality assurance, compliance, and integrity within the training and assessment system, ensuring students’ prior learning is properly acknowledged while maintaining the credibility of NSTI’s qualifications.

Recognition of Prior Learning (RPL) Policy

The Recognition of Prior Learning (RPL) Policy at the National Skills Training Institute (Dog Trainer Academy) ensures that students’ existing skills, knowledge, and work experience are fairly assessed and recognised toward achieving a nationally recognised qualification. This policy provides all students with the opportunity to apply for RPL at the pre-enrolment or enrolment stage and guarantees that the process is transparent, consistent, and evidence-based. All RPL assessments are conducted by qualified assessors using the Rules of Evidence — ensuring that evidence provided is valid, current, sufficient, and authentic. The policy supports equitable access to recognition while maintaining the integrity and quality of NSTI’s training outcomes. In alignment with Outcome Standard 1.6 of the Standards for RTOs 2025, it upholds NSTI’s commitment to promoting fair assessment practices, supporting lifelong learning pathways, and ensuring compliance with national vocational education and training requirements

LLN and Digital Literacy Support Policy

The Language, Literacy, Numeracy (LLN) and Digital Literacy Support Policy at the National Skills Training Institute (Dog Trainer Academy) ensures that every student is given equitable access to learning through early identification and targeted support for LLN or digital skill needs. The policy requires NSTI to assess each learner’s LLN and digital literacy levels during the Pre-Training Review and provide appropriate assistance through additional tutoring, flexible delivery, or tailored resources. Where ongoing support is required, an Individual Learning Plan (ILP) is created and monitored to help the student achieve competency. The policy promotes inclusivity, self-disclosure without discrimination, and continuous monitoring of progress to ensure each learner receives the right level of guidance. In alignment with Outcome Standard 2.3 of the Standards for RTOs 2025, this policy reinforces NSTI’s commitment to providing responsive, high-quality, and accessible education that meets the diverse learning needs of all students

Student Pre-Enrolment Policy

The Student Pre-Enrolment Policy at the National Skills Training Institute (Dog Trainer Academy) ensures that every prospective student is appropriately assessed and supported before commencing their training. This policy requires NSTI to conduct a Language, Literacy, Numeracy and Digital (LLND) assessment to evaluate each applicant’s readiness, skills, and goals in relation to their chosen course. By identifying individual learning needs early, NSTI can provide informed suitability advice, offer support where required, or recommend alternative pathways to promote successful outcomes. The process ensures all students receive accurate pre-enrolment information, including course details, RPL and Credit Transfer options, and access to support services before formal enrolment. In accordance with Outcome Standard 2.2 of the Standards for RTOs 2025, this policy upholds NSTI’s commitment to fair, transparent, and student-centred enrolment practices that foster informed decision-making and equitable access to education

Student Pre-Enrolment Policy

Enrolment Policy

The Enrolment Policy at the National Skills Training Institute (Dog Trainer Academy) outlines a clear, compliant, and student-focused process for admitting learners into nationally recognised training programs. This policy ensures that all enrolments occur only after the completion of the pre-enrolment procedures, including the application to enroll and Language, Literacy, Numeracy and Digital (LLND) assessment, to confirm each student’s suitability and support needs. It governs the collection, verification, and secure storage of enrolment information such as personal details, identification, and Unique Student Identifier (USI) records. Once verified, student data is entered into NSTI’s Student Management System (SMS) to establish official registration and course commencement. In alignment with Outcome Standards 2.1 and 2.2 of the Standards for RTOs 2025, this policy promotes fairness, transparency, and compliance by ensuring all students receive accurate course information, access to support, and a smooth transition into their training program

The Privacy Policy at the National Skills Training Institute (Dog Trainer Academy) outlines how the organisation collects, uses, stores, and protects personal and sensitive information in compliance with the Privacy Act 1988, the Australian Privacy Principles (APPs), and Clause 20 of the Standards for RTOs 2025. The policy ensures that all personal data gathered during enrolment, training, assessment, or support services is handled with integrity, transparency, and confidentiality. NSTI only collects information necessary for legitimate training and regulatory purposes and obtains written consent before sharing data with third parties unless disclosure is required by law. All records are securely stored in encrypted systems, and individuals may access or request corrections to their data at any time. In the event of a data breach, NSTI follows a structured response process, including notification and reporting to relevant authorities where necessary. This policy reinforces NSTI’s commitment to maintaining trust, protecting student privacy, and ensuring compliance with all national data protection obligations

The following policies outline how the National Skills Training Institute (Dog Trainer Academy) manages student fees, charges, and refunds in a fair, transparent, and compliant manner. These policies ensure that all learners are fully informed about course fees, payment options, government funding contributions, and refund entitlements before enrolling. They are designed to comply with the Standards for RTOs 2025 and the National Vocational Education and Training Regulator Act 2011, ensuring consistency, accountability, and financial integrity across all training programs. Together, these policies protect both students and the organisation by clearly defining payment expectations, withdrawal procedures, and the conditions under which refunds or fee adjustments may be granted.

Fee Management and Refund Policy

The Fee Management and Refund Policy at the National Skills Training Institute (Dog Trainer Academy) ensures that all student fees are managed with fairness, transparency, and compliance with the Standards for RTOs 2025. This policy governs how fees are set, collected, protected, and refunded, ensuring NSTI upholds national regulations under the National Vocational Education and Training Regulator Act 2011 and the Australian Consumer Law. NSTI does not collect more than $1,500 in prepaid fees per student without approved fee protection measures, such as tuition assurance or a financial guarantee, in place. Students are provided with clear, written information about all course fees, charges, and refund conditions prior to enrolment. Refunds are processed within 20 business days for services not yet delivered, and all requests must be submitted in writing through the official Refund Request Form. This policy safeguards both students and the organisation by ensuring accountability, transparency, and consumer protection in all financial transactions

Dog Trainer Academy (NSTI) Forms

This section contains the key forms and supporting documents used by the National Skills Training Institute (Dog Trainer Academy) to manage enrolment, student administration, support services, and compliance processes. These forms ensure that every stage of a student’s training journey—from application to completion—is handled accurately, transparently, and in accordance with national regulatory requirements. By completing the correct forms, students help NSTI maintain up-to-date records, provide timely support, and ensure that all training and assessment activities are properly documented within the Australian Vocational Education and Training (VET) system.

All forms in this section are developed and maintained in line with the Standards for Registered Training Organisations (RTOs) 2025, which outline the national benchmarks for quality training delivery, record-keeping, and learner support. These standards require RTOs to demonstrate fairness, accountability, and integrity in managing student information, enrolments, and outcomes. Each form has been designed to capture essential information, protect student privacy, and support NSTI’s commitment to continuous improvement and compliance.

Whether you are applying to enrol, requesting support, providing feedback, or seeking recognition for prior learning, these forms are your official link to the administrative and support systems that underpin your qualification. Students are encouraged to read each form carefully, provide complete and accurate details, and contact the Student Services team if they require guidance in completing any document.

The Credit Transfer Form is used by students who have previously completed identical or equivalent units of competency at another nationally recognised training provider and wish to have those results recognised by the National Skills Training Institute (Dog Trainer Academy). Completing this form allows NSTI to verify the authenticity of prior qualifications through the national VET database and determine eligibility for credit toward the student’s current course. This process prevents duplication of learning, supports efficient progression through the qualification, and ensures compliance with the Standards for RTOs 2025, which require RTOs to recognise the outcomes of other Australian Qualifications Framework (AQF) accredited training.

The Recognition of Prior Learning (RPL) Application Form allows students to apply for formal recognition of the skills and knowledge they have already gained through previous work experience, training, or study. Completing this form begins the process of assessing existing competencies against the requirements of the chosen qualification at the National Skills Training Institute (Dog Trainer Academy). It ensures that students do not need to repeat learning they have already achieved, supporting a fair, efficient, and individualised training pathway. The RPL process is conducted in accordance with the Standards for RTOs 2025, ensuring that all evidence provided is valid, current, sufficient, and authentic before credit is granted toward a nationally recognised qualification.

The Privacy Consent Form authorises the National Skills Training Institute (Dog Trainer Academy) to collect, use, and disclose a student’s personal information in accordance with the Privacy Act 1988 (Cth) and the Standards for RTOs 2025. This information is required for government reporting, student identification, and compliance with the Australian Vocational Education and Training (VET) system. By completing this form, students acknowledge and consent to NSTI sharing relevant data with regulatory bodies such as ASQA, the National Centre for Vocational Education Research (NCVER), and state funding authorities where applicable. The form ensures transparency, protects student privacy, and confirms that all information is securely stored and only used for legitimate training and administrative purposes.

The Complaints and Appeals Form allows students, staff, or stakeholders to formally raise concerns or request a review of a decision made by the National Skills Training Institute (Dog Trainer Academy). This may include issues related to enrolment, assessment outcomes, customer service, or any aspect of the training and assessment process. Submitting this form ensures that all complaints and appeals are handled promptly, fairly, and confidentially in line with NSTI’s Complaints and Appeals Policy and the Standards for RTOs 2025. It provides an official record of the matter, supports open communication, and ensures that every concern is reviewed objectively and resolved in a way that promotes continuous improvement and fairness across the organisation.

The Feedback Form provides students with the opportunity to share their experiences, opinions, and suggestions about their training with the National Skills Training Institute (Dog Trainer Academy). It is an important quality assurance tool that helps the organisation evaluate the effectiveness of its courses, trainers, facilities, and support services. Completing this form allows students to contribute to NSTI’s continuous improvement process, ensuring training remains engaging, relevant, and compliant with the Standards for RTOs 2025. All feedback submitted is reviewed confidentially and used to enhance learning outcomes and overall student satisfaction.